Something Wrong with Your Order?
If your items arrive damaged, incorrect or incomplete, please contact us within 3 days of receiving your order so we can investigate promptly.
Please provide your order number, a brief description of the issue, and clear photos of the items and packaging where possible.
How We Resolve Issues
We review each case individually and will work with you to arrange an appropriate resolution. Depending on the circumstances, this may include sending missing items, a replacement or a refund, in accordance with applicable consumer rights.
Please contact us before returning any items so we can advise you on the next steps.
Change of Mind
We do not accept returns or exchanges for change of mind, personal preference or items ordered incorrectly by the customer.
This does not affect your rights regarding faulty, damaged or incorrectly supplied goods.
Contact Us
WhatsApp: +60 12-362 5866
Email: tissueboxmy@gmail.com
This policy does not limit your statutory rights under Malaysian consumer protection laws. The 3-day reporting request does not exclude claims you are legally entitled to make.